TREATMENTS:

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I’m not sure which treatment to book — how do I know what I need?
Don’t worry about choosing the “right” facial. Every appointment begins with an assessment of your skin, concerns and goals, and treatments can always be adjusted accordingly on the day.

Is it safe to have a facial during pregnancy?
Yes. Many treatments are suitable during pregnancy, including the Signature Hands-On Facials and gentle bespoke treatments. Certain technologies and active ingredients are avoided as a precaution.

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Please mention pregnancy when booking so your treatment can be tailored appropriately.

Do you treat sensitive skin or rosacea?
Yes. Sensitivity and redness are extremely common and treatments are always adapted to support and strengthen the skin barrier rather than aggravate it.

Do you treat teenagers?
Yes, with parental consent. Early treatment and skincare guidance can often help manage breakouts and support long-term skin health.

Which facial should I book before an event?
For immediate glow with minimal downtime, bespoke facials can be tailored to focus on hydration, radiance and skin smoothing before an event.

For best results, treatments are usually recommended 1–2 days before an important occasion.

Can I have a treatment before travelling or sun exposure?
Yes, many treatments can still be performed before travel or sun exposure; however, this depends on the treatment and your skin condition.

 

Some procedures may increase sun sensitivity, so timing and aftercare are important. Please mention any upcoming travel when booking so the most suitable treatment can be recommended.

What treatments can help pigmentation or sun damage?
Pigmentation and uneven skin tone can often be improved through a combination of treatments and consistent skincare. Depending on the cause and skin type, a tailored approach may include VPL Skin Rejuvenation, chemical peels, microneedling or targeted skincare.

I’ve never had a facial before — will it be uncomfortable?
Most treatments are very relaxing and comfortable. Some advanced procedures may involve mild discomfort, however everything is explained throughout the treatment and always tailored to your comfort level.

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Nothing invasive will ever be carried out without prior discussion, treatment planning and consideration of any downtime or recovery involved.

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EXTRACTIONS:

What are extractions?
Extractions are the careful removal of congestion from the pores, including blackheads, whiteheads and blocked sebum, using professional techniques designed to minimise trauma to the skin.

Do extractions hurt?
Some areas may feel slightly uncomfortable if congestion is present, however the skin is properly prepared beforehand and extractions are always performed as gently as possible.

Will my skin be marked afterwards?
Temporary redness or small marks can occasionally occur, particularly in congested areas, but these usually settle within 24–48 hours.

Will my skin break out afterwards?
Sometimes underlying congestion already beneath the surface may appear after treatment as the skin clears. This is temporary and usually settles quickly.

Why are extractions important?
Professional extractions help clear congestion that cannot always be removed through skincare products alone. This helps support clearer, healthier and more balanced skin over time.

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CONSULTATIONS & SKINCARE:

Can I book a consultation without treatment?
Yes. Skin consultations are available both in person and online.
 

Do you offer online consultations?
Yes. Online video consultations are available for clients who do not live locally or prefer advice remotely.

Will I be pressured into buying products?
No. Recommendations are always honest and tailored to what your skin actually needs. Existing products may often still be incorporated into your routine.

Can you help simplify my skincare routine?
Absolutely. Often the focus is on creating a realistic and consistent routine rather than overcomplicating the skin.

Do I need to stop active skincare before treatment?
Where possible, retinol, exfoliating acids and stronger active ingredients should be avoided for at least 2–3 days before certain treatments.

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 APPOINTMENTS:

Is parking available nearby?
Yes. Limited white and blue zone parking is available nearby, as well as Parkhaus Botanischer Garten on Zollikerstrasse.

How do I book an appointment?
Currently, WhatsApp is the fastest way to contact the studio while online booking is being finalised.

What if I arrive late?
If you are running late, please contact the studio as soon as possible. Where possible, every effort will be made to accommodate you, however treatment time may need to be reduced.

What is your cancellation policy?
A minimum of 24 hours’ notice is required for cancellations or rescheduling. Late cancellations and missed appointments may be charged.

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TECHNOLOGIES:

 

What technologies do you use?
Depending on the treatment and skin concerns, a variety of technologies may be included, such as:

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• Radio Frequency

• Fractional Radio Frequency

• Microcurrent

• LED Light Therapy

• CoolJet

• OxyGeneo

• Microneedling

• Ultrasound

• VPL Skin Rejuvenation

• Laser Hair Removal

Is LED Light Therapy safe?
Yes. LED Light Therapy is a non-invasive treatment commonly used to support skin healing, inflammation, breakouts and overall skin rejuvenation.
Can advanced treatments be combined?
Yes. Treatments are often combined and tailored depending on your skin’s condition, tolerance and goals.

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PRODUCTS:

 

Which skincare brands do you use?
The studio works with carefully selected, results-driven skincare and wellness brands including, for example:

ZO Skin Health, Mesoestetic, Dermapen, Heliocare, Elemis, NeoStrata
Treatments and product recommendations are always tailored to the individual skin and concerns.

Can I order products through the studio?
Yes. Product orders and skincare recommendations can be arranged directly through the studio.